Privacy Policy

1. Who we are and how this policy applies

This Privacy Policy explains how EpicOdds, its related entities, service providers, and authorised representatives collect, use, disclose, store, and protect personal information when you visit the website, create an account, place bets, contact support, respond to promotions, or otherwise interact with the Platform.

References to “we”, “us”, “our”, “EpicOdds”, or “the Platform” mean the operator of the EpicOdds website and services. References to “you” or “customer” mean visitors, account holders, prospective customers, and any person who communicates with us.

By accessing or using the Platform, you acknowledge that personal information will be handled in the ways described in this Policy. If you do not agree with this Policy, you should not create an account or use services that require personal information.

2. Personal information we may collect

We collect information that is reasonably necessary for operating a wagering platform, complying with regulatory duties, verifying identity, managing accounts, reducing fraud, promoting safer gambling, improving our services, and communicating with customers.

• Identity details: name, date of birth, residential address, email address, telephone number, username, account identifiers, and documents or details used for age and identity verification.
• Account details: registration date, login history, account status, preferences, communication settings, responsible gambling settings, self-exclusion details, and records of account changes.
• Transaction and wagering details: deposits, withdrawals, bet history, bet selections, odds viewed, bonuses, promotions, refunds, adjustments, payment method identifiers, and related account balances.
• Technical information: IP address, device identifiers, browser type, operating system, approximate location, referral pages, session data, analytics events, cookies, pixels, and similar tracking technologies.
• Support and communications: emails, chat messages, call notes, complaint details, survey responses, social media interactions, and other communications with our team.
• Risk and compliance information: fraud indicators, AML/CTF screening results, affordability and safer gambling indicators, identity verification results, sanctions checks, chargeback records, and security alerts.

3. How we collect information

We collect information directly from you when you enter details into forms, open an account, update your profile, make a payment, place a bet, communicate with us, or set responsible gambling controls. Some information is collected automatically when you browse the website or use the Platform.

We may also receive information from third parties where permitted, such as identity verification providers, payment processors, banking partners, regulatory bodies, fraud prevention services, marketing partners, analytics providers, public registers, and customer support tools.

4. Why we use personal information

We use personal information only for purposes connected to operating and improving the Platform, meeting legal obligations, protecting customers, and managing our relationship with you.

• Create, verify, maintain, and administer customer accounts.
• Confirm that customers are of legal age and permitted to use the services.
• Process deposits, withdrawals, refunds, bonuses, bet settlements, and account adjustments.
• Provide customer support, respond to complaints, and resolve technical issues.
• Detect, investigate, prevent, and respond to fraud, security incidents, prohibited betting activity, money laundering, match integrity concerns, and misuse of promotions.
• Monitor and support safer gambling, including deposit limits, time-outs, self-exclusion, account closures, and risk indicators.
• Personalise content, product features, odds displays, notifications, and customer communications.
• Send marketing communications where permitted and honour opt-out requests.
• Measure website performance, test new features, analyse trends, and improve user experience.
• Comply with record-keeping, tax, reporting, audit, licensing, law enforcement, court, and regulatory obligations.

5. Cookies, analytics, and tracking technologies

The Platform may use cookies, local storage, pixels, SDKs, analytics scripts, and similar technologies to remember preferences, keep sessions secure, measure performance, understand how users navigate pages, support advertising, and improve the customer experience.

Some cookies are essential for security, login, account management, and bet slip functionality. Other cookies may help us understand traffic sources, measure campaign performance, or provide more relevant content. You can control some cookie settings through your browser; however, disabling essential cookies may prevent parts of the Platform from working correctly.

6. Disclosure of information

We may share personal information where it is necessary, permitted, or required for the purposes described in this Policy. We do not sell personal information in the ordinary meaning of that phrase.

• Related companies, business partners, and authorised personnel who need the information to operate the Platform.
• Payment processors, banks, card schemes, identity verification providers, cloud hosting providers, communications vendors, analytics providers, and customer service platforms.
• Regulators, racing and sports controlling bodies, law enforcement agencies, courts, tribunals, government departments, tax authorities, auditors, and professional advisers.
• Fraud prevention, cyber security, AML/CTF, sanctions screening, and integrity monitoring partners.
• Third parties involved in a corporate transaction, restructure, acquisition, merger, financing, or sale of assets, subject to appropriate confidentiality protections.

7. International transfers and service providers

Some service providers may store or process information outside your country or region. Where information is transferred internationally, we take reasonable steps to use appropriate safeguards such as contractual protections, access controls, encryption, and supplier due diligence.

By using the Platform, you understand that your information may be processed in locations where privacy laws differ from the laws that apply where you live, while still being handled consistently with this Policy and applicable legal obligations.

8. Marketing communications

We may send promotional messages about offers, odds boosts, campaigns, competitions, product updates, or related services where we are permitted to do so. Marketing may be delivered by email, SMS, push notification, in-app message, online advertising, or other channels.

You can opt out of direct marketing through unsubscribe links, account settings, support channels, or by following the instructions in a message. Important service, security, transactional, compliance, or responsible gambling communications may still be sent even if you opt out of marketing.

9. Security and retention

We use reasonable technical, organisational, and administrative safeguards designed to protect personal information against unauthorised access, misuse, loss, interference, disclosure, alteration, and destruction. These safeguards may include encryption, access controls, monitoring, staff training, logging, segmentation, secure development practices, and vendor controls.

We retain personal information for as long as reasonably required for the purposes described in this Policy, including account administration, legal compliance, dispute resolution, fraud prevention, safer gambling, taxation, audit, and regulatory record-keeping. When information is no longer required, we take reasonable steps to delete, anonymise, or securely archive it.

10. Your choices and rights

Depending on the laws that apply to you, you may have rights to request access to personal information, correction of inaccurate information, deletion, restriction, portability, objection to certain processing, withdrawal of consent, or review of a privacy decision.

We may need to verify your identity before acting on a request. Some requests may be limited where we must keep information for legal, security, responsible gambling, dispute, tax, or regulatory reasons. We will respond within a reasonable time and explain any limits that apply.

11. Children and excluded persons

The Platform is intended only for customers who are legally permitted to participate in wagering. We do not knowingly allow minors to create accounts or place bets. If we become aware that an underage person has provided personal information or accessed wagering services, we will take appropriate steps to restrict the account and handle the information in accordance with legal requirements.

We may also restrict or close accounts where a person is self-excluded, excluded by law, restricted by a regulator, or otherwise not permitted to use the Platform.

12. Changes to this Privacy Policy

We may update this Policy from time to time to reflect changes in our services, technology, legal obligations, compliance requirements, or business practices. Updated versions will be posted on the website with a revised “Last updated” date.

Where changes are significant, we may take additional steps to notify customers, such as displaying a notice on the Platform or sending a message to the contact details associated with an account.