Responsible Gambling

1. Our commitment to safer gambling

EpicOdds is committed to providing wagering entertainment in a way that is transparent, fair, and mindful of customer wellbeing. Gambling should remain a form of entertainment, not a way to make money, recover debts, solve financial pressure, or escape personal difficulties.

This Responsible Gambling page explains tools, information, and support options that may help customers stay in control. It also explains behaviours that can indicate gambling is becoming harmful and steps customers can take before gambling stops being fun.

2. Keep gambling in perspective

Before placing a bet, consider how much time and money you can afford to spend. A bet is never guaranteed. Odds can change, selections can lose, and even informed choices involve risk. Treat stakes as entertainment money that may be lost completely.

• Set a clear budget before you start and do not exceed it.
• Never chase losses or increase stakes to recover money.
• Avoid gambling when upset, stressed, intoxicated, tired, or under pressure.
• Take regular breaks and keep gambling separate from work, family, and essential responsibilities.
• Do not borrow money, sell items, or use funds needed for rent, food, bills, education, or family care.
• Remember that promotional offers do not remove risk and should not influence you to bet more than planned.

3. Account tools that may help

Responsible gambling tools are designed to help customers manage activity before it becomes a problem. Availability and exact settings may depend on the Platform, your account status, and regulatory requirements.

Deposit limits

Deposit limits can help you decide the maximum amount you are prepared to deposit over a chosen period. Setting a realistic limit before you play can reduce impulsive decisions and support better budgeting.

Time-outs and breaks

A time-out can temporarily restrict access to wagering when you need a short break. This can be useful after a losing streak, during stressful periods, or when gambling is taking more time than intended.

Self-exclusion

Self-exclusion is a stronger step for customers who need to stop gambling for a longer period. When a self-exclusion is applied, access to betting may be blocked and marketing communications may be restricted according to applicable rules.

Reality checks and account history

Reviewing bet history, deposits, withdrawals, and time spent on the Platform can help you understand actual behaviour rather than relying on memory or emotion.

4. Warning signs of gambling harm

Gambling harm can develop gradually. The earlier warning signs are recognised, the easier it may be to regain control. Consider taking a break or seeking support if any of the following apply.

• You spend more money or time gambling than you intended.
• You feel anxious, angry, guilty, secretive, or defensive about gambling.
• You chase losses or believe a win is needed to fix financial problems.
• You hide betting activity from family, friends, or colleagues.
• You borrow money, miss bills, sell items, or use credit to gamble.
• You gamble during work, study, family time, or while caring for others.
• You struggle to stop even after deciding to take a break.
• Gambling affects sleep, mood, relationships, health, work, or financial stability.

5. Practical steps to regain control

If gambling no longer feels safe or enjoyable, take action early. You do not need to wait until the situation becomes severe before asking for help.

1. Pause betting immediately and avoid making decisions while emotional.
2. Set or reduce deposit limits before placing another bet.
3. Use a time-out or self-exclusion option if you need stronger protection.
4. Remove saved payment methods where possible and avoid using credit for gambling.
5. Talk to someone you trust about what is happening.
6. Contact a gambling support service, counsellor, financial counsellor, or healthcare professional.
7. Review your bank statements and make a realistic plan for bills, debts, and essential expenses.
8. Consider blocking software or bank gambling blocks if available to you.

6. Support for family and friends

Gambling harm can affect partners, family members, friends, and workplaces. If you are worried about someone else, encourage a calm conversation and focus on practical support rather than blame. You may suggest limits, breaks, counselling, financial advice, or self-exclusion.

Do not lend money for gambling or cover losses without a broader plan, as this can unintentionally allow harmful behaviour to continue. Support services can also help family and friends understand boundaries and next steps.

7. Minors and underage gambling

The Platform is not intended for minors. Customers must be of legal age and permitted to gamble. Adults should keep login details secure, use device-level controls where appropriate, and prevent children or excluded persons from accessing wagering accounts.

If you believe a minor has accessed the Platform or used an account, contact support immediately so appropriate steps can be taken.

8. Advertising and promotions

Promotional offers should be viewed as optional entertainment, not as financial opportunities or reasons to bet more often. Terms, eligibility criteria, wagering requirements, expiry dates, and exclusions may apply to promotions.

Customers who feel influenced by marketing can opt out of promotional communications through account settings, unsubscribe links, or support channels. Where self-exclusion or certain responsible gambling restrictions apply, marketing communications may be stopped or limited in accordance with applicable requirements.

9. Complaints and responsible gambling concerns

If you have a responsible gambling concern, complaint, or request relating to limits, exclusion, marketing, account access, or customer protection, contact support with clear details. We aim to review concerns seriously and take reasonable action consistent with applicable rules and account conditions.

If you are in immediate distress or feel at risk of harm, contact emergency services or a local crisis support provider. Responsible gambling tools are helpful, but they are not a substitute for professional, medical, financial, or crisis support where that is needed.