Terms and Conditions

1. Agreement to these Terms

These Terms and Conditions govern access to and use of the EpicOdds website, accounts, betting features, promotions, content, communications, and related services. By accessing the Platform, creating an account, placing a bet, accepting a promotion, or otherwise using the services, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the Platform. Additional rules may apply to specific products, bet types, promotions, competitions, payment methods, account tools, or jurisdictions. Those additional rules form part of these Terms where they apply.

2. Eligibility and customer responsibilities

You may use the Platform only if you are legally permitted to do so. You are responsible for ensuring that access to the Platform and participation in wagering is lawful in your location and circumstances.

• You must be at least the legal gambling age in your jurisdiction.
• You must provide accurate, current, and complete registration information.
• You must not create or use an account if you are self-excluded, excluded by law, restricted by a regulator, or otherwise not permitted to gamble.
• You must not use the Platform on behalf of another person or allow another person to use your account.
• You must keep login credentials secure and notify support immediately if you suspect unauthorised access.
• You must comply with all laws, regulations, these Terms, product rules, promotion terms, and reasonable instructions provided by the operator.

3. Account registration and verification

To access certain services, you may be required to create an account and complete identity, age, address, payment, or source-of-funds checks. We may request documents, information, or verification steps before allowing deposits, withdrawals, betting activity, bonus participation, or continued account access.

We may refuse registration, suspend an account, restrict features, withhold withdrawals, void bets, cancel bonuses, or close an account where verification is incomplete, information appears inaccurate, suspicious activity is detected, or legal and regulatory requirements require action.

4. Deposits, withdrawals, and account balances

Deposits and withdrawals are subject to payment provider rules, security checks, verification requirements, transaction limits, processing times, fees, and applicable laws. The name on a payment method may need to match the account holder’s name.

Account balances are not bank accounts and may not earn interest. We may correct obvious errors, reverse mistaken credits, investigate chargebacks, apply settlement adjustments, and deduct amounts owed under these Terms or applicable product rules.

5. Betting rules and bet acceptance

A bet is generally accepted only when it is confirmed by the Platform and recorded in the account history. Displayed odds, markets, selections, and availability may change before confirmation. A bet shown in a bet slip is not final until accepted.

We may refuse, limit, suspend, cancel, or void bets where permitted, including where there is an obvious pricing error, technical fault, late bet, market integrity issue, prohibited activity, duplicate account activity, breach of these Terms, or regulatory requirement.

• Minimum and maximum stake limits may apply.
• Market rules, dead heat rules, abandonment rules, postponement rules, and settlement rules may vary by sport, racing code, event, and bet type.
• Results are settled using official sources and applicable product rules.
• Where an error affects displayed odds, event data, customer balances, bonuses, or settlement, we may correct the error and adjust affected accounts.
• Cash out, early payout, bonus bet, multi, same-game, racing, and promotional features may have separate terms and may not always be available.

6. Promotions, bonuses, and offers

Promotions are discretionary and may be subject to eligibility criteria, wagering requirements, expiry periods, minimum odds, maximum winnings, excluded markets, verification conditions, and other offer-specific rules. We may modify, suspend, or withdraw promotions where permitted.

Promotional abuse is prohibited. This includes creating duplicate accounts, collusion, hedging designed to exploit offers, using misleading details, manipulating technical systems, or otherwise acting contrary to the intended purpose of an offer.

7. Prohibited conduct

You must not misuse the Platform or engage in conduct that is unlawful, unfair, fraudulent, abusive, or harmful to the operator, other customers, sports or racing integrity, or the wider community.

• Using false details, stolen payment methods, identity documents that are not yours, or misleading information.
• Opening duplicate accounts or allowing third parties to access your account.
• Attempting to manipulate odds, markets, bet settlement, promotional rules, or technical systems.
• Using bots, scripts, scraping tools, automated betting systems, or unauthorised software.
• Participating in money laundering, fraud, collusion, match fixing, insider betting, or other prohibited activity.
• Harassing staff, using abusive language, making threats, or submitting false complaints.
• Interfering with website security, attempting unauthorised access, or introducing malware.

8. Responsible gambling

You are responsible for gambling within your means. The Platform may provide responsible gambling tools such as deposit limits, time-outs, self-exclusion, account history, and support information. You agree not to attempt to bypass responsible gambling restrictions or use another person’s account while restricted.

We may restrict marketing, suspend accounts, decline bets, close accounts, or take other action where required or appropriate for responsible gambling, legal, regulatory, safety, or compliance reasons.

9. Intellectual property and website content

The Platform, including text, graphics, logos, icons, odds displays, software, data compilations, user interface elements, images, layout, and other content, is protected by intellectual property and related laws. You may use the Platform only for personal, non-commercial purposes unless we give written permission otherwise.

You must not copy, reproduce, modify, distribute, frame, mirror, scrape, reverse engineer, decompile, sell, exploit, or create derivative works from the Platform or its content except as permitted by law or expressly authorised.

10. Service availability and changes

We aim to provide a reliable service, but the Platform may be unavailable, delayed, interrupted, or affected by maintenance, upgrades, outages, third-party services, network issues, cyber incidents, regulatory directions, or events beyond our control.

We may change, suspend, remove, or replace products, features, markets, promotions, content, rules, or parts of the Platform at any time where permitted. We are not responsible for losses caused by unavailability, delays, errors, or changes except to the extent required by law.

11. Limitation of liability

To the maximum extent permitted by law, the Platform is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted access, error-free operation, or that all information will always be complete, current, or free from technical issues.

Nothing in these Terms excludes rights or remedies that cannot be excluded under applicable law. Where liability cannot be excluded but can be limited, our liability is limited to the maximum extent permitted.

12. Suspension, closure, and termination

We may suspend, restrict, or close an account where we reasonably believe there has been a breach of these Terms, suspicious activity, verification failure, fraud risk, responsible gambling concern, regulatory requirement, security issue, or misuse of the Platform.

You may request account closure through support or account settings where available. Closure does not affect rights and obligations that arose before closure, including settlement, verification, withdrawals, disputes, investigations, chargebacks, or record-keeping duties.

13. Complaints and disputes

If you have a complaint or dispute, contact support with relevant details such as date, time, bet reference, transaction reference, screenshots, account email, and a clear description of the issue. We may investigate logs, account records, payment records, market data, and communications before responding.

You agree to cooperate reasonably with investigations. If a dispute cannot be resolved through support, additional escalation routes may be available depending on the applicable regulatory framework and your location.

14. Changes to these Terms

We may update these Terms from time to time. Updated Terms will be posted on the website with a revised date. Continued use of the Platform after updated Terms take effect means you accept the updated Terms.

If a change materially affects your rights or obligations, we may provide additional notice where required. If you do not agree with a change, you should stop using the Platform and may request account closure subject to verification, settlement, and legal requirements.